Right of
Withdrawal.

As a consumer in the European Union, you have the legal right to withdraw from a distance purchase within 14 calendar days of receiving your order, without giving a reason and free of charge (except for return shipping costs).

This right is established in EU Directive 2011/83/EU and implemented in Belgium through the Code of Economic Law (Art. VI.47 et seq.).

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), physically takes possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of an unambiguous statement (for example, by email):

You may use the model withdrawal form in §6 of this document, but this is not mandatory. Any unambiguous written statement is sufficient.

If you exercise your right of withdrawal before the deadline, you must return the goods no later than 14 days after notifying us.

1. Send an email to info@sese.be stating your name, order number, and your intention to withdraw from the contract.
2. You will receive a confirmation within 1 to 2 business days, including the return address.
3. Return the products within 14 calendar days of notifying us.
4. Pack the products carefully in the original packaging or equivalent packaging.
5. Send by tracked or registered post. You are responsible for the goods until they reach us.

The return address will be provided in the confirmation email. Never send a return without prior confirmation from us.

The direct costs of returning the goods are at your expense, unless we have expressly stated otherwise. We recommend using a shipping method with tracking. SESE is not liable for lost return shipments.

Skincare and cosmetic products at SESE can only be returned if ALL of the following conditions are met:

• The product is unused
• The product is unopened
• The original seal is intact and undamaged
• The product is in its original condition and packaging

Products that have been opened, used, or whose seal has been broken cannot be accepted back for hygiene reasons required by law, unless the product is demonstrably defective or incorrectly delivered.

SESE reserves the right to refuse returns that do not meet the above conditions. In that case, the products will be returned to the customer at the customer's expense.

If you validly exercise your right of withdrawal, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs arising from your choice of a more expensive delivery method).

We will process your refund no later than 14 calendar days after receiving your return shipment, or 14 days after you provide evidence of having returned the goods, whichever is earlier. The refund will be made using the same means of payment you used for the original transaction.

Use of this form is not mandatory. You may also send your own statement by email, provided it is unambiguous. Copy the text below into an email to info@sese.be.

To: SESE, info@sese.be

I/We hereby give notice that I/we withdraw from my/our contract
of sale of the following goods:

Order number: ................................................................
Product name(s): ..............................................................
Ordered on / received on: .....................................................
Name of consumer(s): ..........................................................
Address of consumer(s): .......................................................
Date: .........................................................................

As a consumer, you have the right to use out-of-court dispute resolution in the event of a complaint:

• Consumer Mediation Service (Belgium): consumentenombudsdienst.be

All agreements concluded with SESE are governed by Belgian law. In the event of a dispute, the courts of the district of SESE's registered office have jurisdiction, without prejudice to the mandatory jurisdiction rules applicable in favour of the consumer.

Last updated: 24 April 2026