We want you to be completely satisfied with your SESE purchase. Here's everything you need to know about our returns process.
To be eligible for a return, your item must meet all of the following conditions:
Opened or used cosmetic products cannot be returned for hygiene and safety reasons. This applies even if you have only used the product once. This exception is established under Belgian consumer law (Art. VI.53 WER) and EU Directive 2011/83/EU (Art. 16(e)).
Once we receive and approve your return, we will refund the full purchase price of the returned product(s), including standard delivery costs paid at the time of order.
Return shipping costs are not refunded.
Refunds are processed within 14 days of receiving your return, via the original payment method used at checkout.
As a consumer in the EU, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, under EU Directive 2011/83/EU.
To exercise this right, notify us clearly by email within 14 calendar days of receipt:
Email: info@sese.be
Subject line: Withdrawal - order [your order number]
Please include: your name, order number, order date, and date received.
The right of withdrawal does not apply to cosmetic products whose seal has been broken after delivery. This is in accordance with the hygiene exception under EU Directive 2011/83/EU, Art. 16(e).
Governing law: Belgian Code of Economic Law (WER) · EU Directive 2011/83/EU on consumer rights