We handle your order with care, from our hands to yours. Here's everything you need to know.
| Stage | Timeline |
|---|---|
| Order processing | 1–2 business days |
| Delivery within Europe | 2–5 business days |
| Total estimated time | 3–7 business days |
| Tracking email | Sent after dispatch |
Free shipping on all orders above €100. For orders below €100, shipping costs are calculated at checkout based on destination.
| Destination | Free shipping from | Delivery time |
|---|---|---|
| Belgium | Free from €100 | 1–3 business days |
| Netherlands | Free from €100 | 2–4 business days |
| France | Free from €100 | 3–5 business days |
| Germany | Free from €100 | 3–5 business days |
| Rest of Europe | Free from €100 | 3–7 business days |
Damaged parcel: Email info@sese.be with your order number and a photo of the damage. We'll resolve it quickly.
Wrong product received: Contact us within 48 hours of receipt. We'll arrange the correct product for you.
Parcel not received: First check your track & trace link. If the issue persists, contact us and we'll investigate with the carrier.
Address changes are possible before dispatch. Contact us as soon as possible after placing your order.
Orders can be cancelled before dispatch. Once dispatched, you'll need to use our returns process.
No customs fees. All orders ship from within the EU, so there are no additional import duties for EU customers.